Five things Facebook will need to do to become more like WeChat
Zuckerberg says he should have learned from WeChat
Mark Zuckerberg says he wished he had listened to advice about learning from WeChat years ago. It comes after the Facebook CEO published a grand plan outlining where the social network is heading next -- a direction that many point out is similar to what WeChat has been doing.
But what would it take for Facebook to actually become more like WeChat? Let’s take a look:
It’s fair to say that WeChat resembles more of a living room than a town square -- a reference Zuckerberg used for Facebook in his announcement.
WeChat is based on private messaging instead of real-name profiles. WeChat accounts of individuals are not public. That means unlike on Facebook, you can’t search for someone’s name on WeChat to find their accounts.
Instead, people are only searchable if you know their WeChat ID (which is usually a string of random or personalized numbers and characters), QQ ID, or phone number. To do that, you’ll probably have at least some sort of connection with the person you want to get in touch with. Users can also opt out from being searchable by those numbers.
Just like Facebook, WeChat users can adjust the privacy settings of their posts. But even if they chose public, only the content of that post can be viewed by outsiders. The comments and likes are only viewable by your contacts. It’s probably why WeChat named the section Pengyouquan, meaning “Friends’ circle” in Chinese.
News feed vs Subscription box
Facebook shows advertisements on users’ news feed. But here’s the big difference it has with WeChat: While WeChat has a social feed called Moments where you can see updates from friends, it has promised to only dump two ads on there each day.
You can see more news updates from businesses -- but only those you’ve subscribed to. Their posts live inside a subscription box that sits among your chat windows. It contains all the articles from public accounts you’ve subscribed to, arranged chronologically.
One of WeChat’s recent updates did include a news feed called “Top Stories”, but it’s tucked away on its own in the Discovery page: If you don’t like it, you can just avoid opening it.
In China, hundreds of millions of people use WeChat to pay for bills and groceries, hail a cab, order food, and send each other digital red packets. It’s one of the reasons why users are hooked on the app.
On WeChat, digital payments are made via QR codes: Users can scan a merchant’s code with their phones, or let the seller scan their own individual code. It’s a simple method that has made mobile payment extremely popular in China. It’s estimated that over 80% of mobile phone users in China have used digital payments, compared with less than a third in the US.
Zuckerberg has said Facebook is working to add digital payments. But unlike in China where WeChat is already one of two dominant players, competition is tough in the US. Right now, many Americans are already using the likes of Apple Pay, Samsung Pay and Google Pay.
Some has compared WeChat to a swiss army knife -- you can do almost everything on the app. A big part of that is down to mini programs -- lightweight apps that run inside the bigger app of WeChat.
Mini programs aren’t exactly new: Facebook already has instant games, which are essentially mini games that you can play within Facebook without having to download separately from an app store. But it could be an uphill battle for Facebook to attract businesses to build their own mini programs on its network.
“WeChat has done a great job in redirecting its user traffic to its portfolio companies such as e-commerce site JD.com and food delivery service Meituan Dianping within the app, but Facebook would have to make huge efforts to cultivate a similar behaviour among its users, who are now used to leaving Facebook for Ebay or Amazon when they make a purchase,” Norman Hui, a Hong Kong-based analyst with Zhongtai International Securities, told the South China Morning Post.
In China, WeChat is seen as different from many other internet services. It doesn’t show you a full-screen ad when you launch the app, which is unusual as far as Chinese apps go. It doesn’t have pop-up messages and it doesn’t need you to pay a subscription for a better user experience.
Part of that comes down to some of the principles held by WeChat creator Allen Zhang -- “restraint”. He has famously said that a good product should not “hook users”, but should let users “leave immediately after use”.
In reality though, people still complain that WeChat is too addictive and omnipresent. Others point out that WeChat messages aren’t entirely private.
It’s been reported that WeChat doesn’t use end-to-end encryption for messaging, which makes the app vulnerable to hacks. Also, to use many of WeChat’s services, your account has to be registered with a phone number. Since China requires all phone numbers to be registered under real names, there are concerns that the government could spy on messages.
Zuckerberg says he wants Facebook to help users connect privately with each other. If so, this is probably where it should stay away from emulating WeChat.